5 Easy Steps to Improving Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property managers want, but too often do not because of a lack of continuing quality management processes.
Security guard companies are unlike any vendor a home manager usually hires. If you employ a painter, you can see whether or not they are doing their jobs by taking a look at the walls. But when you employ a security guard company, how often can you determine if the protector organization is doing their job including running background checks and drug screenings, providing good training to your guards, and effectively monitoring and supervising your guards. In the majority of cases they likely are, but it’s crucial to implement a system of verification and quality management to make sure that problems connected with the deficiency of performing these jobs do not start to occur.
In this article we will discuss five (5) easy actions to improving your security guard service and achieving what you picture as your ideal building site security guard.
Display Your Guards Qualifications
In many states, guards are mandated to have a predetermined level of training before they can start working as security guards. If your condition is one of these states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for shield certificate, then inquire into the type of training that is being supplied by your security company and ask yourself does it look adequate.
It is also the security guard company performing background and drug screenings on all your guards BEFORE they send them to your property? If they’re, they should be providing you with verifications. If not, why?
Another excellent method to screen if the protector is a fantastic fit for your house is to conduct a short”interview” to get a sense of the guard and to explain your expectations. This initial dialogue can tell you a good deal on what to expect from that guard and it gives you an opportunity to request another guard if you think it is necessary.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces each guard to the company itself, in several cases the shield’s orientation to his assigned property is not quite as complete. We predict the orientation to the assigned property”Website Specific Training”. Find out what your website specific training resembles:
• Can it occur at your premises?
• How long is each officer educated?
• How long does the security company double bank?
Determine the answer to every one of the questions and make sure they fit with what you believe is adequate. You should even consider sitting in on your security guard business’s orientation and also your website specific training to get an understanding of what goes into preparing a guard to work at your premises.
Protect supervision is one of the more important factors of good security guard support. When security companies provide poor oversight, there is not enough emphasis placed on preventing errors, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their duties. If the guards aren’t being supervised, they start to feel their job is not important and they start to find themselves as not as a region of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors might not be included. If your contract does not demand onsite oversight, how does your security guard company remotely supervise its guards? Outside of the normal security company field manager spot checks, the two methods of remote oversight that prove most effective are:
Officer Tour Tracking Systems
If your guards must produce rounds of your premises, then a system for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote means of monitoring the guards while they’re in your premises. These tracking systems allow the security guard company to monitor the log and time the action of these guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can generate reports that enable the security guard company to quickly get an understanding of if the protector is making rounds. The property manager should also be given with an abridged version of these reports.
Along with Officer Tour Tracking systems, we’ve discovered that having a system for guards to check in frequently with the security guard company provides a method of earning sure each guard is secure and alert. By having guards check-in frequently together with the security guard company, at least every 30 minutes, guards believe their security is important and being awake and attentive is an significant part their job.
Inspect Your Favorite
After hours inspections of your guards are almost always good ways of finding out just what is occurring with your security as you aren’t there. During these inspections, make sure that you ask your security guards questions regarding their responsibilities and duties to make sure they know their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program. Remember, when selecting a security consultant be confident the consultant is not really a security guard company. If so, your audit is sure to develop problems with your current security guard company.